Refund & Cancellation Policy

Refund & Cancellation Policy – Tulip Vacations
Last Updated: November 23, 2025

This policy explains how cancellations, modifications, and refunds work for travel services booked through Tulip Vacations.
Important: Many services follow the rules of the provider (hotel/airline/cruise/transport), which may be fully or partially non-refundable.

1) Services Covered

     

      • Travel Packages / Programs

      • Hotel Reservations

      • Flight Tickets (if booked through Tulip Vacations)

      • Nile Cruises

      • Transportation & Transfers
      • Activities & Tours (Day Trips, Guided Tours, Excursions, Experiences)

    2) Cancellations Before Service Date

    A) Travel Packages / Programs

       

        • Cancellation 30+ days before travel date: refund 100% of the net amount, minus any non-refundable supplier/bank fees.

        • Cancellation 15–29 days before travel date: refund 50–75%, depending on hotel/supplier rules.

        • Cancellation 0–14 days before travel date: usually non-refundable or minimal refund, depending on supplier policy.

      B) Hotel Reservations

         

          • Subject to the hotel’s booking terms (Refundable / Non-Refundable).

        Non-Refundable rooms cannot be refunded after confirmation

        C) Flight Tickets

         

        • Refunds/changes depend on airline fare rules.

        • Airline penalties and fare differences may apply.

        • Some tickets are non-refundable.

        D) Nile Cruises

           

            • Cancellation 21+ days prior: partial refund per cruise operator policy.

            • Less than 21 days: usually non-refundable.

          E) Transportation & Transfers

             

              • Cancellation 48+ hours before service: full refund.

              • Less than 48 hours: 50% deduction.

            • Less than 24 hours or No-Show: no refund.

            F) Activities & Tours (Day Trips / Excursions / Experiences)

            • Cancellation 7+ days before the activity date: Full refund of the net amount, minus any non-refundable supplier or bank fees (if applicable).

            • Cancellation 3–6 days before the activity date: 50% refund of the net amount.

            • Cancellation 0–2 days before the activity date: Non-refundable, unless the supplier’s policy allows otherwise.

            • No-Show or late arrival that leads to missing the tour: No refund.

            • Weather / safety-related cancellations:
              If an activity is cancelled by Tulip Vacations or the supplier due to safety or severe weather, the client will receive either:

              1. a full refund, or

              2. rescheduling to another available date (client’s choice).

            Note: Some tours/activities may be labeled Non-Refundable in advance; those follow the supplier’s rules and are not eligible for refund after confirmation.

            4) No-Show

            If a traveler misses a service due to late arrival or absence, it is treated as “used/forfeited” by suppliers, and no refund is issued.

            5) Force Majeure

            In cases beyond anyone’s control (airport closures, government travel restrictions, severe weather, etc.):

               

                • We follow supplier policies and do our best to reschedule or recover any refundable amounts.

                • Non-refundable costs already paid to suppliers may be deducted.

              6) Refund Method & Timeline

                 

                  • Refunds are made to the same payment method used at checkout through Paymob. om.paymob.com+1

                  • Funds typically appear within 5–14 business days, depending on your bank/card network.

                  • Some refunds may be limited by supplier rules or payment network time windows.

                7) How to Request a Refund / Cancellation

                   

                    1. Contact Tulip Vacations via [WhatsApp / Email / Website Form].

                    1. Provide your booking reference and reason for cancellation.

                    1. We respond within 24–72 hours with confirmation and the refundable amount estimation.