Refund & Cancellation Policy

Refund & Cancellation Policy – Tulip Vacations
Last Updated: November 23, 2025

This policy explains how cancellations, modifications, and refunds work for travel services booked through Tulip Vacations.
Important: Many services follow the rules of the provider (hotel/airline/cruise/transport), which may be fully or partially non-refundable.

1) Services Covered

 

    • Travel Packages / Programs

    • Hotel Reservations

    • Flight Tickets (if booked through Tulip Vacations)

    • Nile Cruises

    • Transportation & Transfers
    • Activities & Tours (Day Trips, Guided Tours, Excursions, Experiences)

2) Cancellations Before Service Date

A) Travel Packages / Programs

 

    • Cancellation 30+ days before travel date: refund 100% of the net amount, minus any non-refundable supplier/bank fees.

    • Cancellation 15–29 days before travel date: refund 50–75%, depending on hotel/supplier rules.

    • Cancellation 0–14 days before travel date: usually non-refundable or minimal refund, depending on supplier policy.

B) Hotel Reservations

 

    • Subject to the hotel’s booking terms (Refundable / Non-Refundable).

Non-Refundable rooms cannot be refunded after confirmation

C) Flight Tickets

 

  • Refunds/changes depend on airline fare rules.

  • Airline penalties and fare differences may apply.

  • Some tickets are non-refundable.

D) Nile Cruises

 

    • Cancellation 21+ days prior: partial refund per cruise operator policy.

    • Less than 21 days: usually non-refundable.

E) Transportation & Transfers

 

    • Cancellation 48+ hours before service: full refund.

    • Less than 48 hours: 50% deduction.

  • Less than 24 hours or No-Show: no refund.

F) Activities & Tours (Day Trips / Excursions / Experiences)

  • Cancellation 7+ days before the activity date: Full refund of the net amount, minus any non-refundable supplier or bank fees (if applicable).

  • Cancellation 3–6 days before the activity date: 50% refund of the net amount.

  • Cancellation 0–2 days before the activity date: Non-refundable, unless the supplier’s policy allows otherwise.

  • No-Show or late arrival that leads to missing the tour: No refund.

  • Weather / safety-related cancellations:
    If an activity is cancelled by Tulip Vacations or the supplier due to safety or severe weather, the client will receive either:

    1. a full refund, or

    2. rescheduling to another available date (client’s choice).

Note: Some tours/activities may be labeled Non-Refundable in advance; those follow the supplier’s rules and are not eligible for refund after confirmation.

4) No-Show

If a traveler misses a service due to late arrival or absence, it is treated as “used/forfeited” by suppliers, and no refund is issued.

5) Force Majeure

In cases beyond anyone’s control (airport closures, government travel restrictions, severe weather, etc.):

 

    • We follow supplier policies and do our best to reschedule or recover any refundable amounts.

    • Non-refundable costs already paid to suppliers may be deducted.

6) Refund Method & Timeline

 

    • Refunds are made to the same payment method used at checkout through Paymob. om.paymob.com+1

    • Funds typically appear within 5–14 business days, depending on your bank/card network.

    • Some refunds may be limited by supplier rules or payment network time windows.

7) How to Request a Refund / Cancellation

 

    1. Contact Tulip Vacations via [WhatsApp / Email / Website Form].

    1. Provide your booking reference and reason for cancellation.

    1. We respond within 24–72 hours with confirmation and the refundable amount estimation.